Your IT operation, integrated and managed
We manage Microsoft 365 licensing, cloud and infrastructure (Azure, multicloud), DevOps and help-desk support under a single service model, designed to deliver continuity and operational control over your technology.
Four pillars of the service
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Productivity and licensing
Microsoft 365: licenses, configuration and user enablement.
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Cloud and infrastructure
Azure and multicloud: networks, storage, backups and monitoring.
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DevOps and applications
Continuous integration and deployment, application support.
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Operation and support
Help desk with a documented flow: intake → evaluation → diagnosis → validation → closure.
A formal model for intake, resolution and follow-up
Every request is managed with traceability, defined owners and follow-up until resolution, with periodic service-governance reports.
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Intake and classification
The request is classified by impact, urgency and associated service.
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Initial evaluation
BWhale reviews the background and reports a first evaluation.
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Diagnosis and resolution
Analysis, adjustments, recovery, correction or escalation are executed.
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Validation
The client verifies operation and confirms the result.
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Closure and documentation
Cause, solution, evidence and recommendations are recorded.
Three scalable plans
The commercial proposal is sized on each company's real background — no generic bundles.
| 1 · Licensing and enablement | 2 · Managed cloud | 3 · Full IT Service |
|---|---|---|
| License provisioning · initial configuration · users and access · basic documentation · go-live support | Everything in plan 1 + cloud administration (users, networks, storage) · backups and monitoring · incident management · continuity | Everything in plan 2 + DevOps · application and infrastructure support · change management · reporting · governance and continuous improvement |