Your IT operation, integrated and managed
We manage Microsoft 365 licensing, cloud and infrastructure (Azure, multicloud), DevOps and help-desk support under a single service model, designed to deliver continuity and operational control over your technology.
Four pillars of the service
Productivity and licensing
Microsoft 365: licenses, configuration and user enablement.
Cloud and infrastructure
Azure and multicloud: networks, storage, backups and monitoring.
DevOps and applications
Continuous integration and deployment, application support.
Operation and support
Help desk with a documented flow: intake → evaluation → diagnosis → validation → closure.
A formal model for intake, resolution and follow-up
Every request is managed with traceability, defined owners and follow-up until resolution, with periodic service-governance reports.
Intake and classification
The request is classified by impact, urgency and associated service.
Initial evaluation
BWhale reviews the background and reports a first evaluation.
Diagnosis and resolution
Analysis, adjustments, recovery, correction or escalation are executed.
Validation
The client verifies operation and confirms the result.
Closure and documentation
Cause, solution, evidence and recommendations are recorded.
Three scalable plans
The commercial proposal is sized on each company's real background — no generic bundles.
| 1 · Licensing and enablement | 2 · Managed cloud | 3 · Full IT Service |
|---|---|---|
| License provisioning · initial configuration · users and access · basic documentation · go-live support | Everything in plan 1 + cloud administration (users, networks, storage) · backups and monitoring · incident management · continuity | Everything in plan 2 + DevOps · application and infrastructure support · change management · reporting · governance and continuous improvement |
Do you have a technology initiative that needs to move forward?
Whether it's a digitalization opportunity, a new product, an automation need or a project that has to scale, we can help you define the next step. Tell us the challenge: we'll review the context, the capabilities required and a feasible execution path with you.
Let's scope your project